Last updated: July 18, 2025
Etroi (“we”, “our”, “us”) operates this website and provides access to our products, content, tools, and related services (the “Services”) in order to deliver a curated shopping experience to our customers. This Privacy Policy outlines how we collect, use, and disclose your personal information when you access or use our Services, including when you make a purchase, browse our website, or contact us.
This website is powered by WooCommerce, which enables us to deliver secure and scalable eCommerce solutions. Where this Privacy Policy conflicts with our Terms of Service, this Privacy Policy shall govern the collection and processing of your personal data.
By using our website or Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
“Personal Information” refers to data that identifies or can reasonably be linked to you. It does not include de-identified or anonymized information. The personal information we may collect or process includes:
- Contact Information: Name, email address, billing and shipping addresses, and phone number.
- Payment Information: Credit/debit card details, payment method, transaction data (via secure third-party processors like Stripe, PayPal, etc.).
- Account Information: Username, password, account preferences, and settings (if you create an account).
- Transaction Details: Products viewed, added to cart, purchased, returned, or exchanged.
- Customer Support: Messages or communications sent to us.
- Device & Usage Data: IP address, browser type, device ID, operating system, and activity logs.
- Cookies & Analytics: Information collected through cookies or similar tracking technologies (see our Cookie Policy).
2. Sources of Personal Information
We collect your data from the following sources:
- Directly from you when you use our Services or contact us.
- Automatically, through cookies, analytics tools, and device interaction.
- Service providers such as payment processors, logistics partners, or WooCommerce extensions.
- Third parties and marketing partners, where legally permitted.
3. How We Use Your Information
We may use your personal information for:
Service Fulfillment
- Process and fulfill orders
- Manage your account
- Send order confirmations and shipping updates
- Handle returns and exchanges
- Customize your shopping experience
Marketing & Advertising
- Send promotional emails, SMS, or ads (only with your consent where required)
- Show personalized ads based on your interests and shopping behavior
Security & Fraud Prevention
- Authenticate users
- Detect and prevent fraudulent activity
- Protect user accounts and our platform
Legal Compliance
- Respond to legal requests
- Fulfill tax, accounting, and other regulatory obligations
4. Sharing of Personal Information
We may share your personal information in the following ways:
- With WooCommerce and its integrated services (e.g., payment processors, hosting, analytics)
- With service providers who support website operations, such as shipping carriers and customer support platforms
- With marketing platforms to deliver personalized advertising (only where permitted)
- With third parties if you provide consent (e.g., login integrations, product reviews)
- For legal reasons, including law enforcement or regulatory compliance
- In the event of a business transfer, such as a merger, sale, or acquisition
5. Security and Retention
We use industry-standard security protocols to protect your information, but no system is 100% secure. Do not share sensitive data via unprotected methods (e.g., plain email).
We retain your data only as long as necessary to:
- Fulfill the purposes described in this policy
- Maintain your account
- Comply with legal obligations
- Resolve disputes or enforce agreements
6. Children’s Privacy
Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from anyone under 16 years of age. If you believe a child has provided us with personal data, please contact us to request deletion.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access – Request details of personal data we hold about you
- Correction – Request that we correct any inaccuracies
- Deletion – Request that we delete your personal data
- Portability – Receive a copy of your data in a structured format
- Opt-Out – Unsubscribe from promotional emails at any time
- Non-Discrimination – You will not be penalized for exercising your rights
To make a request, please contact us at support@etroi.store. We may verify your identity before processing your request.
8. International Transfers
If you are accessing our Services from outside the United States, be aware that your data may be transferred to and processed in countries that may not provide the same level of data protection. We rely on lawful mechanisms, such as Standard Contractual Clauses, for international data transfers.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before sharing any personal data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The updated version will be posted on this page with a revised “Last updated” date.
Contact Information
Business Name: Etroi
Phone Number: +1 737-412-2154
Email: support@etroi.store
Office Address: 311 Greenwood Dr, Hitchcock, Texas 77563, USA