At Etroi, we want your shopping experience to be easy and worry-free. Below you’ll find the answers to some of the most common questions about our kids’ ride-on cars and trucks.
What kind of products do you sell?
We specialize in electric ride-on cars, trucks, and other vehicles for kids. Our collection includes battery-powered cars, off-road trucks, and other motorized toys built for fun, safety, and long-term use.
Do you ship internationally?
Yes, we offer worldwide shipping. Whether you’re in the USA, UK, Canada, Australia, or elsewhere — we’ll get your product delivered right to your doorstep.
How long does shipping take?
Delivery time depends on your location:
- USA & UK: 5–10 business days
- Europe & Canada: 7–12 business days
- Other countries: 10–20 business days
Tracking details are sent via email once your order ships.
What payment methods do you accept?
We accept:
- Visa / MasterCard / American Express
- PayPal
- Stripe
- Google Pay / Apple Pay
- Other secure methods depending on your region.
Are the cars rechargeable?
Yes! All of our electric ride-on cars and trucks come with rechargeable batteries and a compatible charger. Full charging and usage instructions are included in the package.
What age range are your products suitable for?
Most of our ride-on toys are suitable for children aged 2 to 8 years, depending on the specific model. Please check individual product descriptions for size, weight, and age recommendations.
Can I return or exchange an item?
Yes, we accept returns within 14 days of delivery if the item is unused, in original packaging, and in sellable condition. Please see our Return & Refund Policy for complete details.
What if I receive a damaged or defective product?
We’re sorry! Please email support@etroi.store within 48 hours of delivery with your order number and clear photos of the issue. We’ll assist you right away.
How do I track my order?
Once your order is shipped, you’ll receive a tracking number by email. You can use that number to track your package through the carrier’s website.
Do your ride-on vehicles come with instructions?
Yes. Each product includes a user manual with assembly instructions, safety information, and usage tips. Most items are easy to assemble with minimal tools required.
Still have questions
We’re happy to help. Just send us an email at support@etroi.store and our team will get back to you within 24–48 hours.
Contact Information
Business Name: Etroi
Phone Number: +1 737-412-2154
Email: support@etroi.store
Office Address: 311 Greenwood Dr, Hitchcock, Texas 77563, USA