Last updated: July 18, 2025
At Etroi, we are committed to providing a safe and seamless shopping experience. This Payment Policy outlines the payment methods we accept, how transactions are handled, and what you can expect when making a purchase.
1. Accepted Payment Methods
We accept a variety of secure payment options for your convenience:
Credit & Debit Cards, PayPal
All prices are listed and charged in USD ($) unless otherwise stated at checkout.
2. Payment Processing
Full payment is required at the time of purchase. Transactions are encrypted using SSL (Secure Socket Layer) technology to protect your data. You will receive an email confirmation upon successful payment. We do not store your complete payment information. All transactions are securely processed by third-party gateways like PayPal, Stripe, or Shopify Payments.
3. Taxes & Duties
Applicable sales tax (if any) will be added at checkout based on your location. For international orders, any customs duties or import taxes are the buyer’s responsibility and must be paid upon delivery.
4. Payment Failures or Declines
If your payment is declined:
- Double-check your card details or account balance.
- Try using a different payment method.
- Contact your bank or payment provider if needed.
We reserve the right to cancel any order if payment is not completed or fraud is suspected.
5. Fraud Prevention
To protect our store and customers, we may flag, hold, or cancel any orders suspected of fraudulent activity. We reserve the right to verify your identity before processing high-value or suspicious transactions.
6. Refunds & Disputes
For refund eligibility and timelines, please refer to our Refund Policy.
Unauthorized chargebacks may lead to permanent suspension of your account and legal action.
Contact Information
Business Name: Etroi
Phone Number: +1 737-412-2154
Email: support@etroi.store
Office Address: 311 Greenwood Dr, Hitchcock, Texas 77563, USA