Payment Policy

Last updated: November 20, 2025
At Etroi, we are committed to providing a safe and seamless shopping experience. This Payment Policy outlines the payment methods we accept, how transactions are handled, and what you can expect when making a purchase.

Secure Checkout

Your payment security is our first concern at Etroi. To safeguard your payment and personal information during transmission, we use industry-standard SSL (Secure Socket Layer) encryption. By replacing sensitive payment details with a unique, non-sensitive identifier, tokenization technology ensures the safety of every transaction. Your payment information is managed according to the highest security standards through our payment processing partners’ compliance with PCI-DSS (Payment Card Industry Data Security Standard). To further prevent unauthorised access, your credit card details are never stored on our servers.

Accepted Payment Methods

PayPal – For your convenience, Etroi securely accepts payments through PayPal. All transactions are handled using PayPal’s encrypted and protected payment system, ensuring a safe checkout experience.

Additional Payment Options – From time to time, we may introduce extra region-specific or promotional payment methods to improve your shopping experience.

Visible at Checkout – All available and active payment methods will always be clearly shown during the checkout process.

Currency Information

All transactions on Etroi are processed in US Dollars, ensuring clear and consistent pricing for our customers.

Order Confirmation

Once your purchase is successfully completed, you will receive an order confirmation email containing all transaction details. If you do not see this email within a few minutes, please check your spam or junk folder, or contact our support team for assistance.

Troubleshooting Payment Issues

We advise taking the following actions if you run into any issues when checking out:

Verify all of your card information again, including the number, billing address, CVV code, and expiration date.
Make sure your card is approved for both international and internet purchases, and that there are enough funds available on it.
Verify with your bank that your card is unblocked and unrestricted.
Try using a different device, clearing the cache on your browser, refreshing the page, or using private or incognito browsing.

For more help, please get in touch with our support staff if the problem continues.

Authorization and Verification

Before any payment is completed, every order goes through an authorization and verification process to ensure the transaction is valid and secure. When you place an order, your bank or payment provider first checks whether the payment method is active and has enough funds available. Once the authorization is approved, the system verifies the billing details, card information, and security credentials to confirm that the payment is genuinely made by the cardholder. During this stage, additional security checks such as fraud screening, address validation, and automated risk analysis may also take place. Your order is only processed further once all verification steps are successfully completed. If any detail does not match or fails the security check, the payment may be declined automatically for your protection.

Payment Errors or Failed Transactions

If a PayPal payment fails, it usually means the system could not authorize the transaction. This may happen due to low funds, issues with your linked card or bank, mismatched billing details, or PayPal’s security checks temporarily blocking the payment. Please ensure your PayPal account is verified, your payment method has available funds, and all details match correctly. You can try the payment again or contact PayPal support if the issue continues.

Payment Disputes

If you believe there is an issue with a PayPal payment such as an unauthorized charge, duplicate payment, or a transaction you do not recognize you can open a dispute directly through your PayPal account. Once a dispute is created, PayPal reviews the case and may request additional details from both you and our team. During this process, we will fully cooperate to provide all necessary information to help resolve the matter as quickly as possible.

Taxes and Duties

All applicable taxes will be shown clearly at checkout before you complete your purchase. If your order is being delivered internationally, your country’s customs department may apply additional fees such as import duties, local taxes, or handling charges. These charges are not collected or controlled by etroi and must be paid directly by the recipient at the time of delivery. To avoid unexpected costs, we suggest checking with your local customs office for details on any possible fees before placing your order.

Policy Updates

This Payment Policy may be updated or modified at any time by Etroi without prior notice. We recommend reviewing this page periodically to stay informed about any changes.

Need Support?

If you have any questions or concerns about payments, please contact our support team at support@etroi.store.

Reach Us

Business Name: Etroi

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)

Email: support@etroi.store

Business Address: 311 Greenwood Dr, Hitchcock Texas 77563, United States