Last updated: July 18, 2025

Actual Shipping Process:

Etroi aims to match our stated shipping process with actual delivery. While external factors may sometimes cause delays or changes in carriers, we’ll promptly inform customers of any updates.

Handling:

We carefully package every order to ensure it arrives in perfect condition. Handling time is 1–2 business days.

Order Cut-Off Time:

Orders placed by 4 PM (EST) Monday–Friday are processed and shipped the same day. Orders after this time are handled the next business day.

Transit Time:

Orders are typically delivered within 4 to 6 business days (excluding Sundays and holidays) after dispatch. Delivery times may vary slightly based on location and seasonal demand.

Time to Ship to Each Location:

After processing, delivery typically takes 5–8 business days, depending on destination and carrier performance.

Shipping Cost:

We offer free shipping within the contiguous United States. For orders shipping to outlying territories, a flat rate of $15 applies. All shipping costs are clearly displayed at checkout before you complete your order.

Incorrect Address

Address Verification:

Customers are responsible for providing accurate shipping information. Please double-check your address before checkout, as Etroi is not liable for orders shipped to incorrect addresses.

Address Changes:

Please contact us immediately if you need to update your shipping address. Changes can only be made before the order is processed. Etroi is not responsible for delays or misdeliveries due to late address updates.”

Courier/Postal Service Used:

We ship with trusted carriers like UPS, FedEx, and DHL, based on the destination. You’ll be notified of the selected carrier once your order ships.

Tracking Information:

Tracking details are provided upon shipment for real-time updates on your order’s status and location.

Instructions for Checking Order Status:

Customers can track their order using the tracking number on our website, with clear instructions provided for easy access beyond email updates.

Tracking Issues:

If you haven’t received tracking info or encounter issues tracking your order, please contact our support team at support@etroi.store.

Cancellation Process:

To cancel an order, contact us immediately at support@etroi.store. If it hasn’t been processed, we’ll cancel and refund it. If already processed, we’ll guide you through the return process.

Process for Missing Items:

If any items are missing from your order, contact our customer support team promptly. We will initiate an investigation and take appropriate action to resolve the issue.

Shipping Process Efficiency:

Etroi aims to deliver within one week of dispatch. While we prioritize fast shipping, actual delivery times may vary due to destination and unforeseen factors.

Damaged or Defective Products:

All products are carefully inspected and securely packed before shipping. If your item arrives damaged due to our handling, we’ll offer a replacement or refund according to our return policy. However, we are not liable for damage caused during transit after the order has been handed to the carrier. In such cases, please contact the shipping provider. We’re happy to assist with claim support if needed.

Consistency in Shipping Messaging:

We’re committed to transparency, ensuring all shipping information on our website is consistent and free of misleading claims.

Charges, Fees & Taxes:

All prices shown include applicable state and local taxes. The total amount you see at checkout is the final price with no hidden fees or extra charges. We aim to keep pricing clear and transparent for all U.S. customers.

Handling Time, Transit Time, and Cut-Off Time:

 

• • Handling Time: 1–2 business days

• • Transit Time: 4–6 business days

• • Order Cut-Off Time: 4 PM (EST, GMT-05:00) on business days (Monday–Friday)

Contact Information

Business Name: Etroi

Phone Number: +1 (956) 401-8549

Email: support@etroi.store

Office Address: 311 Greenwood Dr, Hitchcock, Texas 77563, USA